[Discuss] bios upgrade appears to have broken access to my google account and gmail

[Peter Willis]

Hello Alan,

There is a link to a form there somewhere.
If you fill it out they should contact you.

Peter


> On Aug 4, 2019, at 2:33 PM, Barbara Ellen Irwin <beirwin at shaw.ca> wrote:
> 
> Peter said:
> 
>> Request Google’s help.
> 
>> https://support.google.com/accounts/answer/185834?hl=en&ref_topic=7189195 <https://support.google.com/accounts/answer/185834?hl=en&ref_topic=7189195>
> 
>> They should be able to help you via technical support.
> 
> Hi Peter:
> 
> Just to clarify the above link turned out to be [Common issues with 2-Step Verification](https://support.google.com/accounts/answer/185834?hl=en&ref_topic=7189195).
> 
> From there I navigated to [Google account
> Help](https://support.google.com/accounts/?hl=en#topic=3382296), but I
> could not find any way there to actually contact a support person.
> 
> That said, one of the large number of topics accessible from Google
> account Help concerned properly configuring your google account for
> recovery and emphasized the alternative email address for recovery
> should NOT be a gmail one.  So because I likely did not do that, and I
> also don't have access to a phone that supports texting (an
> alternative for recovery) this account is a classic case of being
> completely unrecoverable.  And a complicating factor is I didn't know
> about that recovery misconfiguration for more than a year because only
> this recent BIOS upgrade somehow triggered that recovery procedure for
> the first time for this account.
> 
> Therefore, my plan this afternoon is to establish a new google account
> (but this time remembering to store the username, password, AND
> non-gmail email account that I will be configuring for recovery).  And
> then test that recovery configuration by actually recovering that
> account from different computers using just those three remembered
> items.  And I suggest others here with google accounts check they can
> do that as well just to make sure their recovery configuration is
> valid.
> 
> Alan
> 
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