[Discuss] Cannot connect to TELUS WiFi

[Murray Strome]

After some searching, I have discovered that the problem is with NetworkManager. Ubuntu 15.04 Live uses version  0.9.10.0. Ubuntu 16.04 Live uses 1.1.9.3  and the current version in my installed 16.04 is 1.2.0. Others have reported that they have been unable to connect to networks that require Infrastructure mode since Ubuntu 16.04 was released.
I have found two workarounds:
1. Just work from Ubuntu 15.04 Live while I am visiting.
2. Connect the computer to an Ethernet cable from the modem/router and install wicd.  I did this with the Live 16.04 and was able to connect to the network with the WiFi.  That seems to work OK, and I did not have to remove NetworkManager to do so. 

I will continue to run 15.04 live on one computer and 16.04 Live with wicd on the other. I may try to do that on the installed version later on, though don't know if it is really worth it for the short time I will be here.
Murray
----- Original Message -----
From: pw <p.willis at telus.net>
To: discuss at vlug.org
Sent: Tue, 19 Jul 2016 18:16:07 -0600 (MDT)
Subject: Re: [Discuss] Cannot connect to TELUS WiFi

Hello,

We have Telus WiFi router and just use WPA,etc.. Not sure why you would 
use infrastructure mode. Just alter your router settings to use SSID and 
a key(s). Works here with linux. Kubuntu 15~ish .

P
-------------------
Thanks for the reply. It works fine with the Live CD of 15.04 (Infrastructure is one of the mode options and it is the default so connection occurs correctly and automatically in that version). It does NOT work in the installed 16.04 nor the Live CD version of 16.04. It appears that there has been change in the WiFi setup between 15 and 16. Some people have had luck with other ISPs using the client mode (default in 16.04), but no luck here.  I have not had any problem anyplace else during my travels nor at home, but they were not TELUS networks.

I would not know how to change the router settings to SSID and since it is not mine, I am a bit reluctant to fool around with it in case I make a mess of it before I leave here.

Murray



On 16-07-19 04:52 PM, Murray Strome wrote:
> Update: I have now tried running Ubuntu 16.04 from a Live USB and it has
> the same problem as my installed system. Again, "Infrastructure" Mode is
> not an available option and none of the available modes will allow me to
> connect. Something seems to have changed between 15.04 and 16.04 which
> causes this problem.
>
> I don't know if the TELUS system in Victoria is the same as in Calgary,
> but wonder if anyone else has come across this problem, and if so how
> was it fixed.
>
> Thanks for any help.
>
> Murray
>
> ----- Original Message -----
> From: Murray Strome <wmstrome at shaw.ca>
> To: discuss at vlug.org
> Sent: Tue, 19 Jul 2016 11:21:32 -0600 (MDT)
> Subject: [Discuss] Cannot connect to TELUS WiFi
>
> I am visiting my sister and trying to connect to her TELUS WiFi from
> XUbuntu 16.04 without success. I can connect OK with Windows 7, Windows
> 10, Android Smart Phone, and iPad mini as well as from a Live USB
> XUbuntu 15.04. The only difference I can see in the WiFi settings in
> the installed version of 16.04 and the Live version of 15.04 is that
> when I edit the settings for this network, in the installed version
> (which does not work), under the WiFi tab, the "Mode" options available are:
> Client
> Hotspot
> Ad-hoc
>
> I have tried them all, but Client is the only one that gives me WPA &
> WPA2 Personal option under WiFi Security. None work.
>
> In the 15.04 Live system (which does connect OK), the Mode options are:
> Infrastructure
> Ad-hoc
>
> Infrastructure is the mode that works. I called TELUS Customer Support.
> The agent told me that they don not support LINUX, and in the three
> years he has worked there, I was the first one to use LINUX, but that he
> was pretty certain that the mode must be "Infrastructure".
>
> So, my question is "how do I get Infrastructure mode" in the installed
> LINUX system? Is there something I can copy from the live installation
> over to the appropriate place on the drive containing the installed
> system? Or is there some other way to get that Mode on the installed system.
>
> Thanks for any assistance.
>
> Murray

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